Built in Knoxville. Run by Locals. Obsessed with Your Sleep.
Every contractor knows the sound. The phone rings at 2:00 AM. It’s a tenant with a "problem."
Is it a burst pipe flooding the basement? Or is it a dripping faucet they just noticed?
For years, answering services have promised to help. But they're usually in a call center in another state (or country), reading from a script, terrified to make a decision. So they wake you up. For everything.
We built Night Watch to solve the "Boy Who Cried Wolf" problem for trade businesses. We believe you should only be woken up for calls that put money in your pocket—not headaches.
We know where Farragut is. We know the difference between 'The Hill' and generic hills. We aren't an overseas call center.
We only serve HVAC, Refrigeration, Plumbing, and Electrical. We know what a compressor failure sounds like versus a dirty filter complaint.
Our primary KPI isn't 'calls answered', it's 'hours of sleep protected'. If we wake you up, it better be billing over $500.