Overview
KnoxCalls Night Watch sends SMS messages to the business owner who signed up for the service.
In the base Night Watch plan, the owner is also the on-call contact — they receive emergency
dispatch alerts and service notifications on the same number they registered with.
Consent Principle
No SMS message is ever sent to a phone number that has not explicitly opted in. The
business owner provides consent at the time of signup via the website form. All dispatch
alerts and service notifications go to that consented number only.
How Consent Is Collected
Website Opt-In
Pilot Program Request Form
The business owner visits knoxcalls.com and submits the pilot access
form. SMS consent requires:
- Entering name, phone number, and business details
- Checking the explicit SMS consent checkbox: "I agree to receive SMS text
messages from KnoxCalls Night Watch regarding pilot program availability,
service announcements, and account notifications."
- Clicking "Request Pilot Access"
The checkbox is unchecked by default. Consent is not a condition of purchase.
Full disclosure language — including message frequency, data rates, STOP/HELP
instructions, and links to Privacy Policy and Terms of Service — is displayed
inline with the checkbox.
Opt-In Flow
Owner Submits Form
The business owner visits knoxcalls.com/sms-opt-in
or the pilot request form at knoxcalls.com, enters their name and mobile number,
checks the SMS consent checkbox, and submits.
Consent Recorded
The opt-in is logged with a timestamp. No SMS is sent to the number until
the owner's Night Watch account is active.
Messages Begin
Once active, the owner receives emergency dispatch alerts and service
notifications on their registered number. They can reply STOP at any time
to opt out.
Welcome SMS
The following confirmation is sent when the owner's account goes live:
KnoxCalls Night Watch: You're all set. Night Watch is active and monitoring your calls.
Msg freq varies. Msg&data rates may apply. Reply STOP to opt out. Reply HELP for help.
SMS Keywords & Opt-Out
All KnoxCalls SMS messages support the following standard keywords:
| Keyword |
Action |
| START |
Confirms opt-in and activates SMS alerts for the number. |
| STOP |
Immediately opts the user out of all SMS messages. A final confirmation SMS is
sent. No further messages will be delivered. |
| HELP |
Returns support information and a link to contact KnoxCalls at
info@knoxcalls.com. |
Message Details
- Program Name: KnoxCalls Night Watch
- Message Types: Emergency dispatch alerts, service updates, account
notifications, and opt-in/opt-out confirmations.
- Message Frequency: Varies based on call volume and account activity.
Dispatch alerts are sent only when the AI triages an urgent after-hours call.
- Cost: Message and data rates may apply. KnoxCalls does not charge for
SMS messages, but standard carrier rates apply.
- Third-Party Sharing: Mobile information will not be shared with third
parties or affiliates for marketing or promotional purposes. All categories exclude text
messaging originator opt-in data and consent; this information will not be shared with
any third parties.
Consent Is Not a Condition of Purchase
Your consent to receive text messages from KnoxCalls Night Watch is not required as a
condition of purchasing any goods or services. You may use Night Watch without opting in
to SMS alerts, though doing so may limit dispatch notification functionality.
How to Rejoin
If you previously opted out by replying STOP and wish to receive messages again:
- Reply START or UNSTOP from the same mobile number
to re-enroll in SMS alerts.
- Alternatively, contact us at info@knoxcalls.com
and request to be re-enrolled.
- You may also opt in again via our SMS Opt-In page.
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